Fiona Westwood's Accelerated Best Practice: Implementing Success in PDF

By Fiona Westwood

Fiona Westwood offers useful instruments and methods aimed toward harnessing the mind and effort of pros to accomplish buy-in and dedication to alter of their organizations.

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Additional resources for Accelerated Best Practice: Implementing Success in Professional Firms

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Ch 2 & 5 • An analysis of the current firm including:• Our Values • Our Commonality of Purpose • Our strengths and weaknesses • The services we provide • Our people and their expertise • Our structure and systems • Our current resource level • The clients we serve • Our direct and indirect competitors • Marketplace opportunities • Marketplace threats Heading 3 How well have we performed in the past? Ch 2 & 5 • What we learned from this review • As a result, what we will build on • What we will now change Heading 4 The current and future marketplace Ch 3 & 7 • The key trends directly affecting us • Their effect on us and how we will respond Heading 5 • • • • Where do we want to be in the future?

Some of these shifts stem from the difficult property market in the early 1990s, which resulted in a lack of investment in technology and training and others from encroachment by other jurisdictions and professions. Many are the result of an overall increase in consumerism with clients becoming better informed and less impressed with professionals per se. Overall, the demand for professional services is on the increase, yet at the same time, fee levels have declined in a number of traditional areas of work.

Quality how do our clients define the quality of our service? what elements add value to them? what elements do they take for granted? what external benchmarks can we develop? 8. competitors who are our direct competitors? who are our indirect competitors? how well do we compare on price, location, range and quality of services? how can we effectively compete with them? how can we make adjustments to improve our competitive position? 9. external resources who provides us with external resources?

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