Emotional Intelligence - download pdf or read online

By Sean McPheat

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Sample text

1 Introduction Whereas social awareness is the competency through which you become aware of emotions of others, how the organizational structure can affect them, and how you can have an impact on their feelings through service orientation, social skills are those that you have access to when participating in relationships with others. You could say that if social awareness offers understanding of others, social skills offer means of interacting with others that help boost productivity, improve relationships, and increase your general quality of life.

You don’t hold anything against the person giving you feedback, even if you don’t like what you hear. That brings us to the second rule – you don’t hold anything said against the person that said it. You need to be able to hear the good and the bad and to appreciate the other person’s candor. You should appreciate that they feel comfortable enough to tell you what might be difficult to hear. And if you find out you have something to apologize for, do it! Take the chance of cleaning up your relationships if you get it.

What are the values? What are the department’s goals? Are there specific goals expected of each team member? What is the culture of the organization? Please click the advert For example, the culture of your organization may be very conservative and controlled such that emotional expression is looked upon as inappropriate. In another organization, you might be admired and encouraged for being expressive. Or there might be a very hierarchical structure to your organization so that those you supervise might feel uncomfortable telling you how they feel.

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