Holistic Management: Managing What Matters for Company by William F. Christopher PDF

By William F. Christopher

This ebook provides lately constructed wisdom parts which could considerably enhance the administration and the functionality of industrial company: method technology and Cybernetics and Key functionality components. integrated during this booklet are complex (and evolving) equipment and applied sciences for making plans and budgeting, growing and preserving buyers, caliber and productiveness, innovation, enhancing association strength, sustainability within the company's social and ecological environments, and profitability-all built-in with this new conceivable platforms version and approach pondering.

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Additional resources for Holistic Management: Managing What Matters for Company Success (Wiley Series in Systems Engineering and Management)

Sample text

That’s a very precise statement in the language of systems science. Applying this law to business management, it says that all the probabilistic complexity throughout the corporation can be effectively controlled only by an equivalent amount of probabilistic complexity in the controller. In a corporation, how can that happen? Variety is defined as the possible states of the system. In even a small business the states of the system—the actions behaviors, and results of all the employees, all the machines, all the processes, all the equipment, all of the interactions among all of these, and all of the interactions of all of these in their relationships with people and organizations outside the company, and all the company interactions with all the company’s environments becomes a number beyond human comprehension.

While variety is not precisely countable, it can be approximated. We can make comparative statements. We can say that the variety in operations is much greater than the variety in management. We can say that the variety in the company’s environments is very much greater than the variety in all areas of the company that are dealing with these environments. Variety, of course, is a word in common usage. There’s a variety of choices. People like variety in their work. Which variety of strawberry is the sweetest?

INFORMATION In systems science and system thinking, we see how information controls actions, in natural systems and in business systems, too. The human body is a complex system. We run up the stairs (our conscious decision). Messages are sent by the nervous system to leg and arm muscles to move as needed, without any conscious awareness. The autonomous nervous system senses a need for energy and sends a message to the heart to increase circulation. Energy, breathing, respiration, digestion, white corpuscle attack on invading pathogens; unknown to us sensors and information flow within our bodies keep our bodies functioning normally.

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