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By Neil Thompson and John Bates (Editors)

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Decisions about how best to address the issues will need to be made at a local level to try to respond to the specific circumstances, priorities and needs of that particular organization. Problem-solving interventions can apply at different levels: • Mediation. Independent, one-to-one dispute resolution services can be very effective in getting to the bottom of conflicts and creating 20 Workplace Problems more constructive working relations. In this way, mediation can be a major contribution to both the well-being of the staff concerned and to wider organizational effectiveness.

Social drinking, as well as social drug taking, may be an antidote to the pressures of modern life and an effective way for individuals to relax. Individuals may subjectively experience alcohol and drug use, even use at levels that might be described by some as problematic, as helping them achieve a sense of well-being. Substances can give people confidence and make socializing less stressful, and they can pleasantly alter states of consciousness. While problems created by either alcohol or drugs may be overemphasized for political reasons, few would deny that alcohol and drug use can have negative effects on well-being and may become problematic for the person concerned, their family, friends and employer.

2005) Wellness at Work: Protecting and Promoting Employee Wellbeing, London, Chartered Institute of Personnel and Development. Ryan, W. (1988) Blaming the Victim, 3rd edn, New York, Random House. Thompson, N. (2000) Tackling Bullying and Harassment in The Workplace: A Personal Guide, Birmingham, Pepar Publications. Thompson, N. (2003) Promoting Equality: Challenging Discrimination and Oppression, 2nd edn, Basingstoke, Palgrave Macmillan. 3 Addressing Drug and Alcohol Use in the Workplace Iolo Madoc-Jones and Brian Heath Introduction In exploring drug and alcohol use in the workplace, it is necessary to acknowledge that theoretical and terminological complexities abound.

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